Privacy & Confidentiality Policy

Last Updated 05-11-2025

At Terraflux Solutions (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your data with transparency and care. This Privacy & Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.terrafluxsolutions.com] (the “Site”) or engage with our services.

By using our Site or services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide Voluntarily:

Contact Information: Name, email address, phone number, physical address.

Project Details: Information about your property, energy/water usage, and specific service requests submitted via forms, email, or phone.

Inquiry Information: Any details you provide when requesting a quote, consultation, or catalog.

Payment Information: Billing address and payment details (processed securely via third-party payment processors; we do not store full credit card numbers).

B. Information Collected Automatically:

Technical Data: IP address, browser type, device information, operating system, and pages visited on our Site.

Usage Data: How you interact with our Site, including clickstream data, time spent on pages, and referring website addresses. This is collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

To provide, operate, and maintain our Site and services.

To respond to your inquiries, process your quote requests, and schedule consultations.

To design, quote, and install solar, water, and irrigation systems for you.

To send you important updates, service information, and administrative messages.

To improve our Site, services, and customer experience.

To detect, prevent, and address technical or security issues.

To comply with legal obligations.

3. Confidentiality of Project Information

We recognize the sensitivity of information related to your property and energy/water usage.

Non-Disclosure: All information you share with us regarding your project—including site plans, utility bills, consumption data, and financial information shared for quoting purposes—is treated as confidential.

Limited Access: This confidential information is accessible only to authorized Terraflux Solutions personnel and contractors directly involved in your project.

No Unauthorized Sharing: We will not sell, lease, or disclose your specific project details to unrelated third parties for marketing purposes without your explicit consent, except as required by law or as necessary to fulfill our services (e.g., sharing address with a permit authority or equipment supplier for delivery).

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., CRM software, email service providers, cloud hosting), under strict confidentiality agreements.

Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent: For any other purpose disclosed by us when you provide the information.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.

Rectification: The right to request correction of inaccurate or incomplete data.

Erasure: The right to request deletion of your personal data under certain conditions.

Restriction: The right to request that we restrict the processing of your data.

Objection: The right to object to our processing of your data.

Data Portability: The right to request transfer of your data to another organization.

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

Our Site uses “cookies” to enhance user experience and analyze site traffic. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our Site.

8. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any linked site.

9. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Confidentiality Policy or our data practices, please contact us at:

Terraflux Solutions
Nairobi, Kenya
Email: info@terrafluxsolutions.com
Phone: +254 728 913 514